Patient Care Coordinator
Brooklyn
Patient Care Coordinator
Full Time • Brooklyn
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
Brooklyn Audiology Associates is looking for professional and motivated Customer Service Representatives. The ideal candidates will demonstrate a passion for solving customer issues, have a previous background in customer service and enjoy working in a fast-paced environment. Additionally, successful individuals will have a good work ethic, possess excellent communication skills and be able to work under tight deadlines.
As the first point of contact with patients, responsibilities include nurturing patients' trust,loyalty, and engaging with them to ensure the delivery of exceptional care, in addition to making and taking phone calls, managing, tracking, and auditing schedules. Exceptional telephone skills REQUIRED. Russian speaking is a PLUS. This person should be someone that provides 5 -Star Customer Service*!!
Responsibilities:
- Receives and responds to customer inquiries.
- Answer telephones in a professional manner.
- Acts as the first point of contact for customer inquiries.
- Respond to questions regarding hearing loss (following training).
- Communicate with customers using e-mail, chat, and other forms of communication.
- Serve as a point of contact for customers to troubleshoot any issues they are having.
- Create patient opportunities. PROVEN TRACK RECORD IN SALES A PLUS!
- Must be willing to travel to all 3 offices. (Bay Ridge, Sheepshead Bay, Brooklyn Heights)
Requirements
- College degree (preferred).
- Experience in medical practice or healthcare front office (preferred).
- Experience with Microsoft Office, Word, Excel
- Exceptional time management, interpersonal, and verbal and written communication skills.
- Proactive, organized approach to multitasking.
- Ability to remain calm and think clearly under pressure and successfully navigate or diffuse tense situations.
- English and Russian speakers preferred.
Benefits
- Health Insurance (allowance towards)
- Vision/dental plan
- Retirement plan
- PTO (Paid Time Off-sick, holiday vacation)
Job Types: Part-time, Full-time
Salary: $19.00 - $22.00 per hour
Compensation: $19.00 - $22.00 per hour
About Brooklyn Audiology Associates
At Brooklyn Audiology Associates, we’ve been helping patients with their hearing loss and hearing-related conditions since 1980. Our patients love the exceptional care we provide, including our state-of-the-art treatment technology, our extensive experience, and our compassionate approach in providing high-quality hearing rehabilitation.
In addition to our advanced technology and extensive experience, patients can also enjoy the numerous extra steps we take to give you an exceptional, caring experience. For example, our office prides itself on our guarantees, our same-day treatment starts, and our flexible payment options.
In addition to our advanced technology and extensive experience, patients can also enjoy the numerous extra steps we take to give you an exceptional, caring experience. For example, our office prides itself on our guarantees, our same-day treatment starts, and our flexible payment options.
Join Our Team
At Brooklyn Audiology Associates, we’re growing and looking for new team members who are friendly, passionate about helping people, and ready to grow both professionally and personally.
Our Core Values
- Passion for treating hearing loss
- Exceptional customer experience
- Patient first
- No shortcuts
- Solve every problem
- Great ‘can do’ attitude
- Always find a way to say yes with a smile!
- Proper medical treatment of hearing loss & tinnitus
Our Mission
We are committed to treating every patient with hearing loss that walks through our doors by providing the best comprehensive hearing care in the NY metropolitan area.
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